Terms of Service

1. Our services

Stride provides residential, commercial and post-construction cleaning in New York City (Manhattan, Brooklyn, Queens, the Bronx and Staten Island) and on Long Island (Nassau and Suffolk Counties). The specific tasks, areas, schedule and price for your job are set out in your quote. Anything not listed in your quote is outside the scope of the job unless we agree otherwise.

2. Quotes and pricing

• All pricing is by quote. We aim to send your quote within one business day of receiving your request (our Quote Guarantee).
• Quotes are based on the information you provide, such as the size, type and condition of the space. If the space is materially different when we arrive (for example, larger, more heavily soiled, or with additional areas to clean), we will tell you before continuing, and the price may change with your approval.
• A quote is valid for the period stated on it. If no period is stated, it is valid for 30 days.

3. Booking, scheduling and access

• Your appointment is confirmed once we send you a confirmation.
• You agree to give our crew safe access to the space at the scheduled time, including any keys, codes or building approvals needed. If we cannot get in at the scheduled time, the appointment may be treated as a late cancellation under Section 4.
• Please let us know in advance about anything that affects the job, such as pets, alarm systems, fragile or high-value items, building rules, parking limits or areas we should not enter.
• Post-construction cleaning assumes construction work in the cleaned areas is finished. Work done by other trades after our clean may create new dust or debris that is outside the scope of the job.

4. Cancellations and rescheduling

Please give us as much notice as you can if you need to cancel or reschedule. Cancellation and rescheduling terms, including any notice period or fee, are stated in your quote or booking confirmation.

5. Payment

Payment terms, including when payment is due and accepted payment methods, are stated in your quote, booking confirmation or invoice. Payments are processed by third-party payment processors. For recurring service, you authorize us to charge the payment method on file according to the schedule you agreed to, until you cancel.

6. Our guarantees

• Supplies Guarantee: we bring the cleaning supplies and tools needed for the Services in your quote. If you prefer we use a specific product you provide, tell us in advance.
• Re-Clean Guarantee: if something within the scope of your job was missed, tell us within 48 hours of the completed clean and we will come back and re-clean the affected area at no charge. The Re-Clean Guarantee covers areas and tasks included in your original quote, requires that the area has not been used or changed since our visit in a way that affects the result, and requires access at a mutually agreed time. A re-clean is the remedy under this guarantee.

7. Safety and work we may decline

For the safety of our crew and your property, we may decline or stop work involving, for example: biohazards (such as bodily fluids or human or animal waste beyond ordinary cleaning), suspected mold remediation, pest infestations, hazardous materials, unsafe structural conditions, heights beyond safe reach from standard step ladders, or moving heavy furniture or appliances. We may also leave if a crew member is threatened, harassed or put at risk. If we have to stop for these reasons, we will explain why.

8. Damage, breakage and claims

• Stride is insured. If you believe something was damaged during our Services, please tell us within 48 hours of the clean, with photos if possible, so we can investigate.
• We are not responsible for damage caused by pre-existing conditions, normal wear and tear, items that were improperly installed or already loose, broken or fragile, or surfaces or finishes cleaned using a method or product you directed us to use.
• Please secure or remove cash, jewelry, important documents and irreplaceable items before your clean. We are not responsible for loss of or damage to such items left out.
• Where we are responsible for damage, we may choose to repair the item, pay for a reasonable repair, or pay the item’s reasonable current value, up to the limits in Section 12.

9. Text messaging program terms

Program: Stride Cleaning Co. customer notifications.

Description: if you opt in, for example by checking the text-message consent box on our forms, we may send text messages about your quote, appointment confirmations and reminders, service updates, follow-ups and requests for feedback. Consent to receive texts is not a condition of purchasing any service.

• Message frequency varies.
• Message and data rates may apply.
• Opt out: reply STOP to any message to unsubscribe. You will receive one message confirming your opt-out and no further texts unless you opt in again.
• Help: reply HELP for help, or contact us at contact@stridecleaningco.com or (516) 668-3577.
• Carriers are not liable for delayed or undelivered messages.
• We do not sell or share your mobile number or text-messaging consent with third parties for their marketing purposes. See our Privacy Policy at stridecleaningco.com/privacy.

10. Using the Site

You agree not to misuse the Site. That includes submitting false or someone else’s information, interfering with the Site’s security or operation, using automated tools to access or scrape it, or using it for any unlawful purpose. Information on the Site is for general information only and may change without notice. A quote, not the Site, sets the terms of a specific job.

11. Our content

The Site and its content, including the Stride Cleaning Co. name, logo, text, images and design, belong to Stride or its licensors and are protected by intellectual-property laws. You may view the Site for personal, non-commercial use. You may not copy, modify or reuse its content without our written permission.

12. Disclaimers and limitation of liability

• Except as stated in these Terms or your written quote, the Site and Services are provided “as is,” and to the extent the law allows, we disclaim all other warranties, express or implied.
• To the fullest extent permitted by law, Stride will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, arising out of the Site or Services.
• To the fullest extent permitted by law, our total liability for any claim arising out of a job is limited to the amount you paid for that job, except where the claim is covered by our insurance, in which case it is limited to the amount our insurer pays.
• Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for our gross negligence or willful misconduct.

13. Indemnification

You agree to indemnify and hold Stride harmless from claims, losses and expenses (including reasonable attorneys’ fees) arising from your misuse of the Site, your breach of these Terms, or unsafe conditions at your property that you knew about and did not tell us about, to the extent permitted by law.

14. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Before filing any claim, you agree to contact us and try to resolve the issue informally for at least 30 days. Any dispute not resolved informally will be brought in the state or federal courts located in the State of New York, and you and Stride consent to the jurisdiction of those courts. Either party may bring a qualifying claim in small claims court.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date at the top. The version in effect when you book a job applies to that job.

16. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with your written quote or agreement and our Privacy Policy, are the entire agreement between you and Stride about the Site and Services.

17. Contact us

Stride Cleaning Co.
Email: contact@stridecleaningco.com
Phone: (516) 668-3577
Hours: Monday–Friday, 9am–5pm